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TRANSPARENCY

Public Information

As an impartial certification body, RBA Registrars publishes information on our scope of accreditation, policies and complaints process to support public confidence in our certification decisions.

Governing policies

Governing policies
Quality Policy
Our commitment to consistent, competent and reliable assessment.
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Confidentiality Policy
How client information is handled and protected throughout our work.
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Privacy Policy
How we collect, use and protect your personal data.
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Cookie Policy
How cookies are used on this website.
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Accessibility Statement
Our commitment to an accessible website for all visitors.
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Modern Slavery Statement
Our commitment against modern slavery and human trafficking.
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Impartiality Policy
How we protect the objectivity of every certification decision.
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Certification Mark Use / Logo Guidelines
Rules for displaying the certification mark once you’re certified.
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Terms & conditions
Terms & Conditions — Management Systems
Contractual terms for management system certification (ISO 9001, 14001, 45001 and similar).
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Terms & Conditions — Products
Contractual terms for product-based certification and inspection schemes.
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Terms & Conditions — Verification
Contractual terms for verification and validation engagements.
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Certification process
Certification Process — Management Systems
How we assess and certify management systems, step by step.
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Certification Process — Product
How product-based schemes such as GMP and HACCP are assessed.
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Certification Process — Verification & Validation
How verification and validation engagements such as ISO 14064 are conducted.
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Report a concern
Complaints & Appeals
How to raise a complaint or appeal a certification decision.
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Whistleblowing Policy
How concerns about wrongdoing can be safely and confidentially raised.
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